★ LEGAL

Privacy Policy

How Follicor collects, uses, and protects your personal information.

Last updated: May 1, 2026

1. Introduction

This Privacy Policy describes how Follicor ("we," "us," or "our") collects, uses, and shares your personal information when you visit follicor.store, take our hair quiz, make a purchase, or otherwise interact with us. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including: your name, email address, shipping and billing addresses, payment information, and the responses you provide during our hair quiz (such as hair type, age range, and concerns). We also automatically collect technical information such as your IP address, browser type, device information, and pages visited. This is gathered through cookies and analytics tools.

3. How We Use Your Information

We use your information to: process and fulfill orders, send transactional emails (order confirmations, shipping updates), provide personalized product recommendations based on your quiz answers, send marketing communications you've opted into, improve our website and products, prevent fraud, and comply with legal obligations.

4. Marketing Communications

If you provide your email address — for example, after completing our hair quiz — we may send you marketing emails about new products, special offers, and content we think you'll find valuable. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us at support@follicor.store.

5. Sharing of Information

We share information with trusted third-party service providers who help us operate our business, including: payment processors (to process your payments), shipping carriers (to deliver your orders), email marketing platforms (such as Klaviyo, to send you communications), analytics providers (such as Google Tag Manager and Meta), and cloud hosting providers. We do not sell your personal information to third parties.

6. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and personalize content. We use Google Tag Manager and Meta Pixel for analytics and advertising purposes. You can control cookies through your browser settings, though disabling them may limit some site functionality.

7. Your Rights

Depending on your location, you may have rights including: accessing the personal information we hold about you, requesting correction of inaccurate data, requesting deletion of your data, opting out of marketing communications, and requesting a copy of your data in a portable format. To exercise these rights, contact us at support@follicor.store.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Quiz responses linked to an email address are retained while your email remains subscribed. You can request deletion at any time.

9. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption for data in transit, secure payment processing through PCI-compliant providers, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a minor, we will delete it promptly.

11. International Customers

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. By using our website, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: support@follicor.store. We typically respond within 24 hours.

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